Author: “The Culture Blueprint”
Robert Richman, former Zappos Culture Strategist and co-creator of Zappos Insights joins Co-Host TJ Hock in today’s powerful episode discussing culture in the workplace. As one of the world’s authorities on corporate culture and author of The Culture Blueprint, Robert will share his knowledge and systematic guide to building a high performance workplace.
Zappos Insights is a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. Robert took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.
As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.
Robert advises companies on how to build culture through experiences. Using principles of high performance and self-organization, Robert creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.
Robert is also well-versed in the cryptocurrency markets and is writing his next book, The Decentralized Company – An open-source guide to building a self-managed, distributed workforce.
A graduate of Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program, Robert is a member of the Transformational Leadership Council, and he is based out of San Diego, California.
0:00 – Intro
1:36 – About Robert Richman
2:55 – What is “Culture Hack?”
5:46 – How do you find feedback on culture?
10:08 – Agreements vs Demands
16:00 – Habits of highly successful people
20:14 – The 99% Rule to stop annoying your employees/customers
21:14 – Culture shifts today in the workplace
28:48 – Closing thoughts
Key Takeaways:
• Defining Culture Hack in the workplace
• The difference between Agreement vs. Demand
• Vulnerability within business culture
• Habits of Highly Successful PeopleQualities of a great leader
• Rules should be for 99% of the company, not the offending 1%
• How to find honest feedback regarding culture within your organization
